The centerpiece of this necklace is a beautifully crafted heart-shaped pendant, often adorned with intricate engravings or polished to a high shine. The wings extend gracefully from the heart, adding a touch of elegance and symbolism. The chain is designed to complement the pendant, ensuring a cohesive and stylish look. This necklace is ideal for special occasions like anniversaries, Valentine's Day, or as a thoughtful gift for a loved one.

Shipping and Return Policy

Thank you for shopping with us. We value your satisfaction and strive to provide a seamless experience. Please carefully review our shipping and return policies below:

Shipping Policy

1. We aim to process and ship all orders promptly. Delivery timelines may vary depending on your location.
2. Once your order is shipped, you will receive a confirmation email with the invoice and order details.
3. Please ensure the shipping address provided is accurate. We are not responsible for delays or losses caused by incorrect address information.

Return and Exchange Policy

General Conditions for Returns and Exchanges

1. Returns or exchanges are only accepted if the client provides the original invoice or proof of purchase.
2. The item must be in its original condition, unused, and accompanied by its original packaging.
3. Exchanges are allowed only once per item.

Within One Week of Purchase

1. Diamonds:
2. Diamonds can only be exchanged for diamonds of the same value as the originally purchased item.
3. The item must be in its original condition and unused.
4. Gold:
5. Gold items can be exchanged for gold or diamonds of the same value as the originally purchased item.
6. The item must be in its original condition and unused.

After One Week of Purchase

1. Diamonds:
2. Diamonds can only be exchanged for diamonds, subject to the deduction of production costs.
3. The value of the new item must exceed the current market value of the previously purchased item.
4. Gold:
5. Gold items can be exchanged for gold or diamonds, subject to the deduction of production costs and the weight of any stones.
6. The value of the new item will be calculated based on the current market price of gold at the time of exchange.

Additional Notes

1. It is forbidden to return gold at the price stated in the original invoice at the time of purchase. All transactions will be conducted according to the hereby stated rules.
2. Presenting the original purchase invoice is mandatory for any exchange or upgrade of jewelry items.
3. Customized jewelry items are non-exchangeable and cannot be returned.
4. Lama Jewelry is not affiliated with any other brand. All products are exclusively designed and manufactured in our own factory under the Lama Jewelry brand name.

Important Notes

1. VAT is non-refundable.
2. Production costs and market fluctuations may affect the final exchange value.
3. We reserve the right to inspect all returned items to ensure they meet the conditions outlined above.

For any questions or further assistance, please contact our customer service team. Thank you for your understanding and cooperation.